Serving Tumwater & Thurston County 24/7 Emergency Service

(877) 524-6411
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Restoration technician unloading equipment from a work van, ready for 24/7 emergency dispatch in Tumwater, WA
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Call Water & Fire Loss. We Pick Up.

A real person answers 24 hours a day, 7 days a week, holidays included. Tumwater and all of Thurston County, with technicians staged to arrive inside 60 minutes.

24/7 LIVE DISPATCH · 60-MIN RESPONSE · INSURANCE BILLED DIRECT

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Request Water Or Fire Damage Service In Tumwater

We'll call you back inside 15 minutes during business hours, faster if it's an emergency.

We don't sell, share, or spam. Your info goes to our dispatch team only.

Faster than the form: call (877) 524-6411. A real person picks up. Day, night, weekends, holidays.

Emergency Or Scheduled?

Two Ways To Reach Us. Pick The Right One.

Water actively spreading, sewage backup, fire department just cleared, roof open in a storm. Those are emergencies. Skip the form and call (877) 524-6411 directly, because every hour water sits it wicks further up drywall and further into framing, and soot corrodes from the first hour. A suspected mold smell, a stain you noticed last week, an estimate for a rebuild, a second opinion on someone else's scope. Those can use the form and we call back inside 15 minutes during business hours. Either way you get a real assessment and a written scope before anything happens.

Call Us. Right Now.

If any of this is happening, skip the form.

  • Water actively spreading. Burst supply line, failed water heater, or an appliance still running.
  • Standing water anywhere in the structure, or water reaching outlets and the electrical panel.
  • Sewage backup or any drain pushing contaminated water back into the building.
  • Fire department just cleared. Soot and suppression water are both on a clock from this hour.
  • Roof or wall opened up by storm, wind, or impact, with weather still coming in.
  • Anything that measurably gets worse with every hour it sits.
Call (877) 524-6411

Use The Form. We Call You Back.

If the job can wait a few hours, the form is the smoothest path.

  • You smell something musty and want an inspection rather than an emergency response.
  • You found a stain or discoloration that is not actively spreading.
  • You want a copy of your drying documentation or removal scope for your repair contractor.
  • You are a property manager routing an estimate to a billing address.
  • You want a second opinion on another contractor's scope before you sign it.
  • You are selling or buying and need documented moisture or mold clearance.
Use The Form
Common Contact Questions

What People Ask Before They Call

  • If you call, immediately. A real person answers the dispatch line 24 hours a day. If you use the form, we respond inside 15 minutes during business hours and route anything flagged urgent straight to the on-call technician after hours. For an active loss, always call rather than filling out the form.

  • Call us first if water is actively spreading or the structure is open, because your policy requires you to prevent further damage and every hour makes the loss bigger. Then call your carrier. If the damage is stable and you are not sure it exceeds your deductible, let us assess it first so you decide with a real number.

  • No. In Washington you choose your own restoration contractor. Carriers maintain preferred vendor programs and may suggest one, but the decision is yours, and a preferred vendor has a commercial relationship with the carrier that you should factor in. We work with every major carrier and work with them directly regardless.

  • Shut off the water at the main if the source is still running. Kill power to the affected area at the breaker if water is near outlets or the panel. Move what you can lift out of the water. Do not run household fans on sewage or floodwater, and do not run the HVAC if the air handler is pulling from an affected space. Take photos of everything before you move anything.

  • Yes. Multifamily, HOAs, offices, retail, and property management portfolios across Thurston County. Multi-unit losses need fast containment because water and liability both cross unit boundaries, and we document by unit so the split between owner, HOA master, and tenant policies is clear from the start.

  • Tumwater first, and all of Thurston County from there: Olympia, Lacey, Black Lake, Littlerock, Bush Prairie, Tenino, Rainier, East Olympia, Yelm, Rochester, Grand Mound, and Bucoda. Outlying addresses are covered with longer response times, and we tell you the honest ETA rather than a number we cannot hit.

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