Terms & Conditions

These Terms and Conditions ("Terms") govern your use of the website at https://waterandfireloss.com and the restoration services provided by Water & Fire Loss Restoration ("we," "us," or "our"). By using our website or hiring us, you agree to these Terms. If you do not agree, please do not use the site or our services.

Who We Are

Water & Fire Loss Restoration is an emergency restoration mitigation company serving Tumwater & Thurston County and the wider Thurston County area. We operate as a service-area business and dispatch to your property; we do not maintain a public storefront. We provide water, fire, smoke, mold, and storm damage mitigation. We do not perform reconstruction or repair work; that is handled by your own general contractor.

Use of Our Website

You may use this website for lawful purposes only. You agree not to misuse the site, interfere with its operation, attempt to access it in an unauthorized way, or use it to send spam or harmful content. All content on the site, including text, logos, and images, is owned by us or our licensors and may not be copied or reused without permission.

Requesting Service and Quotes

Submitting a form, calling, or texting us is a request for service, not a binding contract. A booking is confirmed only when we schedule it with you. Any pricing shown on the website is for general reference. Your actual price is set in the quote we give you for your specific job before work begins.

Pricing, Estimates, and Payment

• We provide an upfront price before starting the agreed work.
• If we uncover a problem that was not visible at the time of the estimate, we will stop, show you the issue, and provide a revised quote before continuing.
• Estimates are valid for the period stated on the estimate. Prices can change if the scope of work changes.
• Payment is due when the work is completed unless we agree otherwise in writing.
• Diagnostic, trip, or after-hours fees, where they apply, will be disclosed before we perform that work.

Workmanship Warranty

We stand behind our labor. We offer up to a two-year workmanship warranty on our labor, with specific terms that vary by service and are kept on file for the original customer. Manufacturer warranties on parts and equipment are separate and are governed by the manufacturer. The warranty does not cover damage caused by misuse, alterations by others, normal wear, or conditions outside the work we performed. If our workmanship fails within the warranty window, contact us and we will address it.

Scheduling, Access, and Cancellations

You agree to provide safe and reasonable access to the work area. If we cannot access the property or the conditions differ materially from what was described, scheduling and pricing may be affected. Please give us reasonable notice if you need to cancel or reschedule so we can offer the slot to another customer.

Text Messages and Communication

By giving us your phone number, you agree that we may call or text you about your service. Message and data rates may apply. You can opt out of texts by replying STOP or by asking our dispatcher to stop.

Limitation of Liability

To the fullest extent permitted by law, our liability for any claim arising from our services or your use of this website is limited to the amount you paid us for the specific work at issue. We are not liable for indirect, incidental, or consequential damages. Nothing in these Terms limits any rights you have under Washington law that cannot be waived.

Disclaimer on Website Content

Information on this website is provided for general information and does not constitute professional advice for your specific situation. Damage conditions vary by property. Always rely on the in-person assessment and written quote from our technician for your job.

Governing Law

These Terms are governed by the laws of the State of Washington, without regard to conflict-of-law rules. Any dispute will be handled in the state or federal courts located in Thurston County, Washington.

Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the effective date at the top of this page. Your continued use of the website or our services after a change means you accept the updated Terms.

Contact Us

Water & Fire Loss Restoration
Tumwater & Thurston County · Tumwater, WA
Phone: (877) 524-6411
Email: info@waterandfireloss.com